Shipping policy
Order Processing
- Orders are typically processed within 1–3 business days.
- Orders are not processed, shipped, or delivered on weekends or holidays.
- During sales, product launches, or high-volume periods, processing times may be extended.
Shipping Methods
- NX LVL Audio ships throughout the United States.
- Shipping carriers may include UPS, FedEx, USPS, or other freight providers.
- Shipping times vary based on destination and carrier.
Tracking Information
- Once your order ships, tracking information will be sent to the email address provided at checkout.
- Tracking updates are controlled by the shipping carrier and may take up to 24 hours to appear.
Delivery Responsibility
- Customers are responsible for providing a correct shipping address.
- NX LVL Audio is not responsible for delays caused by carriers, weather conditions, natural disasters, or circumstances beyond our control.
Lost or Stolen Packages
- Once a package is marked as delivered by the carrier, NX LVL Audio is not responsible for theft or loss.
- Customers should contact the carrier directly to file a claim when applicable.
- We recommend shipping to a secure location.
Damaged Shipments
- Any shipping damage must be reported within 48 hours of delivery.
- Please retain all packaging materials and provide photos of both the packaging and damaged item.
Freight Deliveries
- Large orders may ship via freight.
- Customers must inspect freight shipments upon delivery and note any visible damage before signing.
International Shipping
- International shipping may be available on select products.
- Customers are responsible for any duties, taxes, customs fees, or import charges imposed by their country.
Shipping Charges
- Shipping charges are calculated at checkout unless otherwise stated.
- Promotional free shipping offers apply only where specifically advertised.
Order Changes & Cancellations
- Orders may only be changed or canceled before shipment.
- Once an order has shipped, it is subject to the Return & Refund Policy.