Refund policy

At NX LVL Audio, we stand behind the quality of our products. If you experience an issue, we’re here to help.

Returns

* Returns are accepted within 14 days of delivery.
* Products must be unused, uninstalled, and in original packaging.
* Customer is responsible for return shipping unless the item was received damaged or incorrect.
* A copy of the original invoice or order number is required.

Non-Returnable Items

The following items cannot be returned:

* Products that have been installed or used
* Custom or special-order items
* Clearance or closeout items
* Products with physical damage, abuse, water damage, or improper installation
* Items missing original packaging or accessories

Defective Products & Warranty Claims

If a product arrives defective or fails during normal use within the warranty period:

* Contact NX LVL Audio before returning any product.
* Photos, videos, and proof of purchase may be required.
* Products may be repaired, replaced, or credited at NX LVL Audio’s discretion.

Damaged Shipments

If your order arrives damaged:

* Report damage within 48 hours of delivery.
* Keep all packaging materials.
* Provide photos of the package and product.

Refunds

* Approved refunds are issued to the original payment method.
* Shipping charges are non-refundable.
* Refunds are typically processed within 5–10 business days after inspection.

Restocking Fee

* Approved non-defective returns may be subject to a 15% restocking fee.

Warranty Void Conditions

Warranty coverage is void if:

* The product is clipped, overpowered, or improperly tuned
* The product has been modified or repaired by unauthorized personnel
* Physical abuse, misuse, or water damage is present